Your doctor, in your pocket

£49 per message thread. This includes a GP consultation over WhatsApp for 24 hours, private prescriptions if clinically appropriate, referral letters and blood test requests if needed, and a video call at no extra cost if your GP feels it would help. We only ask for payment once we've confirmed the service is safe and appropriate for you.

We aim to connect you with a GP within 4 working hours (9am–9pm), but in practice it's usually much sooner. We'll always let you know if there's any delay.

Yes, if it's clinically appropriate. We can issue private prescriptions for a wide range of conditions - and for many straightforward cases, this can be done entirely over WhatsApp. For some conditions, your GP may feel it's safer to have a quick telephone or video call before prescribing, so they can assess you more fully. We'll always be upfront about this if it applies to you. Please note we don't prescribe controlled drugs such as certain sleeping tablets or opioids. Your prescription can be sent to you immediately after your consult to take to a pharmacy of your choice, or in some cases medications can be delivered to your door.

Yes. We use WhatsApp Business API - not a personal WhatsApp account. Your messages are end-to-end encrypted and only accessible to the authorised messageGP team. Your consultation data is stored securely on our regulated clinical system, never on personal devices, and is handled in line with UK GDPR.

Many common conditions can be safely assessed and managed via WhatsApp - including skin conditions (photos can be shared if requested by your doctor), infections, repeat prescriptions, and general medical advice. If your condition would benefit more from a video call or in-person assessment, we'll advise you honestly during the initial screening.

Your NHS GP will not routinely hear from us after your consultation, and your consultation with us won't appear on the NHS app. If you'd like us to send a summary letter to your NHS GP, or a copy for your own records, just let us know - we're happy to arrange this.

With your permission, yes. If you have the NHS app set up, you can grant us access to your NHS records before or during your consultation. This can be really helpful - it means our GPs have a fuller picture of your medical history, current medications, and any recent test results, without you having to remember every detail. We'll only ever access your records with your explicit consent, and you can withdraw that permission at any time.

If you have a medical emergency - chest pain, difficulty breathing, suspected stroke, or anything life-threatening - please call 999 or go to A&E immediately. Our service is not suitable for emergencies. For urgent but non-emergency concerns, we'll do our best to respond quickly and advise on next steps.

No. While you contact us through your regular WhatsApp app, we operate on WhatsApp API - a separate, secure, professionally managed platform. Think of it as the difference between a consumer messaging app and a regulated clinical communication system. Your messages are handled with the same security standards you'd expect from any CQC-registered healthcare provider.